You are given up to an hour free consultation with Jenan or one of her qualified Princess Flowers Staff to discuss in detail the floral designs, hire of products, location of delivery, setup and/or any further necessities for the booking date. You will receive their professional advice and opinions, as well as creating new ideas and designs for your event date, which will be reserved under the rights of PrincessFlowers.com.au.
A Non-Refundable Deposit of 20% of Total Order is required to reserve the booking date, once payment is received it is then agreed upon the following items listed on the quotation are held for the booking date.
Two weeks prior to booking date it is required to make an appointment with us to confirm the agreed quotation, including delivery times and addresses, once all is finalized the remaining balance should be made. We do not take any responsibility for any errors made by you once your order has been confirmed. If no changes need to be made, you can either email or message any further information needed for the event i.e. times, delivery addressed, venue details and/ or any ranger information.
*Note: Remaining Balance must be made two weeks prior to booking date.
Cancellation fee of 50% will be charged if wedding is cancelled within 6 months of wedding date.
Cancellation within two weeks prior or less of wedding date no refund will be made.
Should you need to postpone or change the date you will be required to email us the new date if known and we will endeavor to rebook your function on that date. If that date is not available then refer to our refund policy.
If we need to cancel your order due to an unlikely circumstance such as illness, injury or accident we will inform you in writing and we will either organize another florist for you or all monies you have paid us will be refunded.
We will make every effort to provide you with what was agreed upon in your order but as we do work with nature it is occasionally out of our control. If due to unforeseen circumstances we can not provide you with the flowers agreed upon we will inform you as soon as possible and decide on an alternative for you.
All delivery times are to be confirmed the week of the wedding. We deliver and set up to all locations on your order only. We do no take responsibility for incorrect addresses or times given which could result in delay in delivery of your order. Should your items be lost or damaged after delivery we cannot be liable for this.
All hired items are your responsibility from delivery drop off to pick up. Should anything be lost of damaged with in those times you will be informed by email and required to pay for a replacement. We will require your credit card detail as a security.
You agree and acknowledge that Princess Flowers is not responsible for any personal injury resulting from use of goods supplied to you.
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