Mobile
0401 162 043
Address
Shop 8A
1267 The Horsley Dr
Wetherill Park, NSW 2164
You are given up to an hour free consultation with Jenan or one of her qualified Princess Flowers Staff to discuss in detail the floral designs, hire of products, location of delivery, setup and/or any further necessities for the booking date. You will receive their professional advice and opinions, as well as creating new ideas and designs for your event date, which will be reserved under the rights of PrincessFlowers.com.au.
A Non-Refundable Deposit of 20% of the Total Order or less is required to reserve the booking date, once payment is received it is then agreed upon the following items listed on the Invoice are held for the booking date.
A Total of 50% of the Order amount is required to be paid Six months prior to the event date.
Two weeks prior to booking date it is required to make an appointment with us to confirm the agreed quotation, including delivery times and addresses, once all is finalized the remaining balance should be made. We do not take any responsibility for any errors made by you once your order has been confirmed. If no changes need to be made, you can either email or message any further information needed for the event i.e. times, delivery addressed, venue details and/ or any ranger information.
Change of mind/ Cancellation - All bookings are a contracted agreement once the non refundable deposit is placed.
Once the order is booked, the order cannot be altered or modified. In the event of cancellation, change of mind, or attempted alteration, any payments made are strictly non - refundable and cannot be held as a credit towards our services as the contract terms have not been met and we reserve the right to cancel the agreement.
If an event is cancelled Six months prior to the event date, then an additional 50% cancellation fee of the Total order will be charged.
We understand that unforeseen, severe emergencies - such as serious illness, injury or the loss of a loved one - can unexpectedly disrupt your plans. In these difficult circumstances, we are commited to working with you to adjust your booking.
Rescheduling and Account Credit:
If you need to cancel or change your date due to a qualifying medical emergency or bereavement, we will wave our standard cancellation policy and apply your payment as a credit towards a future date.
Date Availability: All rescheduled dates are subject to our current calendar availability. We will check our schedule to ensure we can accomodate your proposed new date.
Item and Inventory Availability: We must also verify that the specific items, equipment or services you originally booked are available on the new date. If certain items are already booked by another client, we will work with you to find certain substitutions or adjustments.
We will make every effort to provide you with what was agreed upon in your order but as we do work with nature it is occasionally out of our control. If due to unforeseen circumstances we can not provide you with the flowers agreed upon we will inform you as soon as possible and decide on an alternative for you.
All delivery times are to be confirmed the week of the wedding. We deliver and set up to all locations on your order only. We do no take responsibility for incorrect addresses or times given which could result in delay in delivery of your order. Should your items be lost or damaged after delivery we cannot be liable for this.
All hired items are your responsibility from delivery drop off to pick up. Should anything be lost of damaged with in those times you will be informed by email and required to pay for a replacement. We will require your credit card detail and Photo ID as a security.
You agree and acknowledge that Princess Flowers is not responsible for any personal injury resulting from use of goods supplied to you.
We are commited to maintaining a safe, respectful and positive environment for everyone. Because we have a zero- tolerance policy for any form of physical, mental or verbal abuse, as well as harrasment or threatening behaviors, this agreement will be terminated immediately, and no refund will be issued.
All content included in this website including images, logo, text, graphics etc. is the property of “Princess Flowers” and is protected by copyright laws.
